Shipping & delivery

1. How will you deliver my products purchased from the website?

The purchased products will be delivered at your doorstep.

2. In which countries is THICK FIBER available?

THICK FIBER is available internationally all over the world.

3. What is the estimated time for the shipment of products ordered from the THICK FIBER website? 

THICK FIBER is responsible for reasonable shipments of the ordered products. It takes approximately 2-3 business days . Whereas, it can take up to 3-4 business days maximum all over the world. The time includes the handling of the products, dispatching the products and delivering it to the customer. We do attempt to process the request in the most punctual manner. But sometimes, due to some circumstances, such as weather conditions, it can cause delay.

4. How much does THICK FIBER charge for the shipment within The UAE?

THICK FIBER is efficiently serving their products in The UAE and provides shipping all over The UAE.

5. How much does THICK FIBER charge for international shipments?

THICK FIBER UAE does not operates outside the UAE. However international customers can visit www.thickfiber.com or our online store based on your region.

Payment Options

1. What is the Mode of payment that is accepted by THICK FIBER?

Payments can be easily made through the debit or credit card at the time of your order placements at checkout. For the added convenience of our clients, we do offer PayPal and Apple pay as well. THICK FIBER provides a secure payment gateway for all modes of payment.

2. Is paying through Credit/Debit card safe? 

Paying through Credit/Debit card is protected as we take additional measures to guarantee your security and comfort. All the data that is entered by our purchasers is kept private for each time you purchase with THICK FIBER.

Returns & Cancellation Policy

OUR RETURN PROMISE

As part of our commitment to you, all www.thickfiber.ae  purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at www.thickfiber.ae , you may return unopened and unused merchandise in its original condition within 15 days for a refund.  If your product is outside of the 15 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority.

Please Note: Items Purchased During Sales and/or Promotions can not be returned.

DAMAGED OR INCOMPLETE DELIVERY

All products are thoroughly checked and are ascertained damage-free prior to dispatch. In the event customers receive damaged or incomplete items please notify us immediately via info@thickfiber.com and we will endeavor to rectify the problem immediately.

DELIVERY INSTRUCTIONS

For all inquiries regarding any aspect of your shopping with www.thickfiber.ae , please contact us info@thickfiber.com

Cancellation Policy

In addition to our returns policy you have the legal right to cancel your order if your order has not yet been processed, you may cancel your order by logging into my account. If your order has been processed and handed over for dispatch your order falls under the returns policy stated above. Please see the cancellation right section in our terms and conditions. Or contact info@thickfiber.com  we will surely do our best to complete the process for you.

CONTACT US

Questions, Comments? You tell us. We listen.

Email: info@thickfiber.com

Address: KMamzar center, 2nd floor, Office no. 10,  Dubai, UAE

Need Us? Call Us.

(+971)- 507788621

COVID-19 SHIPPING STATUS

Free shipping all over the UAE.

Look below how Covid-19 is affecting shipment for your country.

Not affected, but expect a small delay. We can’t promise 1-2-day delivery in all countries but we are certain you’ll still get it really fast.

Shipment with Track and Trace + Delivery by Post option

We expect small delays, the post is working overtime.

Our advice is to stay home and be patient, check your doorsteps, garage, etc. regularly

We’re still shipping orders directly to your doorstep for the following countries:

United Kingdom

All Countries in Europe

All Countries in Asia & The Middle East

Australia

Canada

Iceland

Hong Kong

Japan

Liechtenstein

Norway

Russia

Switzerland

South Korea

United Arab Emirates

United States of America

Greenland & Faroe Island.

If your country is not on the list please write to us on  info@thickfiber.com to check your possibilities.